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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up menu will show up. It offers comprehensive info about all the actions that you can carry out on that particular page. Each context menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of educational video clips demonstrating how to use our Control Panel. They're designed for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can quickly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, check out our comprehensive Frequently Asked Questions database, which covers questions asked by real users and offers practical solutions. We periodically update our Frequently Asked Questions section with new Q&A's so as to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can get in touch with our excellent team of tech support engineers available 24x7 and eager to help you with any problem. Each trouble ticket you submit will be answered in less than one hour (the average ticket response time being approximately twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 185322

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com